Aloha! Blizzard Gear Store opens its doors in Europe, with a new warehouse in the region from which our products will be shipped. Residents of the 28 EU member countries can now get hold of Blizzard collectibles, apparel and other merchandise with reduced shipping costs and fast delivery
Opening event of the European Blizzard Gear Store
The Blizzard Gear Store opens its doors in Europe, with a new warehouse in the region from which our products will be shipped. Residents of the 28 EU member countries can now get hold of Blizzard collectibles, apparel and other products with reduced shipping costs and fast delivery, and without having to worry about import taxes.
It is your chance to get the Sylvanas statue of World of Warcraft or pachimari plush Overwatch that you have always wanted.
Below you can see some of the products we offer, before going to the Blizzard Gear Store Europe to buy until you feel comfortable. Don't forget to take a look at the frequently asked questions If you need more information, including the areas we ship to right now.
General
How is the European Blizzard Gear Store different?
With a warehouse in the region from which our products will be shipped, residents of the 28 EU member countries can now get hold of Blizzard collectibles, apparel and other products at reduced shipping costs and fast delivery, and without having to worry about import taxes.
Take out the geek what is inside you!
Do I need a Blizzard account to place an order?
You can shop as a guest at the European Blizzard Gear Store, but you can also create an account using your Blizzard account.
How can I create a Blizzard account?
If you don't already have a Blizzard account, go to https://eu.battle.net/login/ and click "Create Free Blizzard Account."
Why should I create an account?
Signing in with a Blizzard account allows you to access your order history, track your orders, save your shipping address, and securely save your billing information to facilitate the purchase process.
How safe will my data be if I create an account with the European Blizzard Gear Store?
All personal data collected or processed in connection with your use of the European Blizzard Gear Store will be subject to our Privacy Policy. We have physical, technical and administrative security mechanisms to guarantee the protection of your data.
In the past I have bought products from the American Blizzard Gear Store; Can i transfer my data?
Unfortunately, your US Blizzard Gear Store order history cannot be transferred to your European account, but it won't be lost either. Your order history will remain stored in the US store and can be accessed by logging into the US version of the website.
Can I continue shopping at the US Blizzard Gear Store?
All EU customers will be able to continue shopping at the US Blizzard Gear Store. However, orders may be subject to import taxes and customs depending on the country of delivery.
Languages
What languages is the European Blizzard Gear Store available in?
The website is currently available in German, French and English. We hope to include more languages in the future!
How are my default currency and language determined?
Your current location (IP address) determines whether prices are shown in pounds (£) or euros (€). The displayed language is based on the language selected in the browser settings.
How can I change my currency and language preferences?
You can change your preferences at the bottom of the Gear Store page.
Shopping
What payment methods are available at the European Blizzard Gear Store?
Common EU payment methods such as PayPal and all major credit cards (VISA, Mastercard and American Express) are available at the European Blizzard Gear Store.
Why are the prices different in the American Blizzard Gear Store and in the European one?
Prices available in the European Blizzard Gear store include applicable taxes and are determined based on regional standards.
How can I find out which clothing size is right for me?
There is a garment size guide to help you choose the right one.
Each product is unique, so we always recommend that you check our size charts before adding items to the cart. We advise taking the measurements of a similar garment (the width just below the sleeves and the length from the shoulder to the waist) to compare them with our size chart.
Where will the shipment be made from?
Products in the European Blizzard Gear Store are shipped from our facilities in the Netherlands, which have a separate inventory from that of the US store.
What can I do if a product that interests me is available in the American Blizzard Gear Store and not in the European one?
Since stores have separate inventories, some products may be available in one and not the other. We will be adding new products to the European Gear Store on a regular basis, if you are interested in an item that is not available in the European Blizzard Gear Store, you can buy it directly in the US (although it may include import taxes and customs).
Can I leave reviews on the products I buy from the European Blizzard Gear Store?
Only visitors with a Blizzard account can review products, and only those they have purchased. To do this, go to the product you want to rate and send your comments. Be sure to check out our Frequently asked questions about customer reviews (in English) to find out how we moderate reviews.
Shipping
What shipping methods are available from the European Blizzard Gear Store?
The European Blizzard Gear Store offers two different shipping methods: Priority Post (no tracking number) or Courier (with tracking).
How much are the shipping costs?
The rate may vary depending on the weight of the package, the shipping destination, and the shipping option you select for your order. The exact rate will be calculated and displayed automatically during the checkout process.
What countries do you ship to?
We are currently shipping to the following destinations, we hope to include more countries in the future.
|
Shipment destination |
American Blizzard Gear Store (At $) |
|
|
United States |
YES |
DO NOT |
|
European Union* |
YES |
YES |
*The countries of the European Union are the 28 member states of the EU (except overseas territories): Germany, Austria, Bulgaria, Belgium, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Kingdom Kingdom, Czech Republic, Romania and Sweden.
What if my country is not on the list?
If your country is not part of the 28 member states of the European Union, you can continue to order from the Blizzard Gear Store in the United States. However, your orders may be subject to import taxes and customs.
Refunds and returns
How can I report a problem with my order (defective item, exchange, refund request, etc.)?
Check our terms of sale (in English) and get in touch with our team Customer support.
Can I cancel or return my order if I change my mind?
If you reside in the European Union, you have the right to cancel the purchase within 14 days of receiving the order without the need for justification. See the "Right of Withdrawal" section in the terms of sale (in English) for more information on how to exercise this right.
How can I cancel an order?
You can cancel any order you have recently placed as long as it hasn't shipped yet. The option will be available for 30 minutes after the order is created. To use it, connect to your account and use the option to cancel your order.
If you are trying to cancel a pre-order and you receive an error message, you may have to wait up to an hour after creating the order before you can cancel it. This is a technical limitation caused by the way pre-purchase payments are authorized.
Pre-order / promotions
How does the pre-order system work?
When you pre-purchase an item from the European Blizzard Gear Store, the payment is processed immediately and the item is shipped as soon as stocks are available (within the timeframe indicated in the product description).
You have the right to cancel your pre-purchase and request a refund before the product is shipped. Once the product has been shipped, if you reside in the European Union, you have the right to cancel the purchase within 14 days of receiving the order without the need for justification. See the "Right of Withdrawal" section in the terms of sale (in English) for more information on how to exercise this right.
Can I change my pre-order from the US store to the European store?
Directly, no, but you can cancel the pre-order in the American store and make a new one in the European store (as long as there is stock) To cancel your original order, log into your US Gear Store account and use the cancel option. This will only be possible if the order has not yet been shipped. Then do your pre-purchase at the European Gear Store.
Note: We recommend that you ensure that you can complete the new pre-order and that there is stock before canceling your original order.
What promotions available in the American Blizzard Gear Store are also valid in the European one?
Local promotions are subject to specific conditions that may not be met in both stores, so we cannot guarantee that the same promotion will be offered in both regions at the same time. If you want to take advantage of a specific promotion, place an order at the Blizzard Gear Store where it is available.
I have received a promo code from the US Blizzard Gear Store; Can i use it in the european one?
Promotional codes are only valid in the region in which they are issued. Therefore, a promotional code for the American Blizzard Gear Store cannot be redeemed in the European one.
This section was published on June 25, 2018. The most recent version can be found at Gear Store.