Aloha! Due to the forum threads about the new hardware advisories for the Blizzard Battle.net app, GM Tharemder explains some tips to see if you can keep playing.
Upcoming changes in Hardware / API compatibility
Hello everyone.
We have seen several threads of people upset and confused about the new notices in the Blizzard app. Notices indicate that your system will be out of support soon. Although this is true in some cases, we would like to give you some resources and tips on how to check if you will be able to continue playing.
Here is a list of requirements and resources that will help you find out the status of your computer.
Operating system requirements:
Windows -
Users will have to be on the following versions of the operating system, with the 64-bit version installed and capable of supporting DirectX 11.
- Windows 7 Sp1
- Windows 8.1
- Windows 10
How to check if you are on a 64-bit operating system:
- 1. Press the Windows key
2. Type "This PC"
3. Right click on the "This team" icon or the name you have given it
4. Select properties
5. Check the System Type (it should indicate that it is a 64-bit operating system)
How to see if your graphics card supports DirectX 11.
This list is not up to date but if you have a card that is newer than the ones listed, it will most likely meet the requirement. You can check it on the manufacturer's website to make sure.
Mac -
User equipment must support the APIMetal.
Here is a list of Mac computers that support Metal.
Users must also use a MacOS compatible.
- macOS 10.12.X
- macOS 10.13.x
- * macOS 10.14.x
* (macOS may not have been released at the time these changes are applied) *
Additional Information -
We have seen cases where having changed the game settings to DirectX 9 or set WoW to launch in mode 32 bits will cause these errors.
To check if World of Warcraft is in 32-bit mode in the Blizzard app:
- 1) Open the Blizzard app
2) Select World of Warcraft
3) Click Options
4) Choose Game settings
5) Uncheck the box Start 32-bit client (instead of 64-bit)
6) Click Done
How to disable, if possible, DirectX 9.
- 1) Go to the game menu (by default, key ESC).
2) Go to System.
3) Select Advanced.
4) Click on the drop-down of Graphics API.
5) Select DirectX 11
6) Restart the game